Betting Rules

1. General betting conditions

By opening an account, accessing the betting services or placing a bet, you confirm that you have read and accepted these Betting Rules and the other applicable terms on the Squeenaud Casino website. If you do not agree with any part of these rules, you should not use the betting services.

These rules apply to bets placed through the approved Squeenaud Casino website or any other authorised betting channel made available to you. The rules may be updated from time to time to reflect changes to the services, game formats, technical systems or applicable requirements. The version displayed when a bet is placed will generally apply to that bet, subject to any mandatory legal requirement.

Account and player requirements

• You must provide accurate, current and complete information when registering and when using your account.
• You must meet the minimum legal age and any other eligibility requirements that apply in your location.
• You must use your own account and must not allow another person to access it or place bets on your behalf.
• You are responsible for keeping your login details, devices and payment access secure.
• You must not use the betting services from a location where online gambling is prohibited or restricted.
• You must comply with all applicable laws, rules and requirements in the place where you are located when using the service.

Squeenaud Casino may carry out identity, age, location, payment or security checks. An account, bet, withdrawal or transaction may be delayed, restricted or reviewed while checks are completed. If requested information is not provided, or if information cannot be verified, access to the betting services may be limited in accordance with the applicable terms.

Account funds and bet acceptance

You may only place a bet when sufficient cleared funds or approved betting credit are available in your account. A bet is not accepted merely because you have selected an option or submitted a request. The bet becomes effective only when it has been recorded and a confirmation is shown in your account or betting history.

Displayed odds, prices, markets and game information are provided for guidance and may change before a bet is accepted. If there is a difference between the information shown before submission and the confirmed bet, the details recorded in the confirmation or betting history will normally determine the bet. You should check the stake, selection, odds and other details before confirming.

2. Placing and managing bets

You are responsible for checking every bet before confirming it. This includes the selected event or game, market, outcome, stake, odds, bet type, potential return and any applicable conditions. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the relevant service specifically provides that option.

Bet slips and confirmations

• A bet slip is an instruction to place a bet and is not, by itself, proof that the bet has been accepted.
• The confirmation message, account history or other official record should be used to check whether a bet was successfully placed.
• If a bet does not appear in your account history, do not assume that it was accepted. Check the account or wait for the service to update before trying again.
• If you see a duplicate entry, an incorrect stake or any other unexpected record, avoid placing further bets on the same matter until it has been reviewed.
• You must keep your own records of bet confirmations and account activity where appropriate.

Odds, prices and displayed information

Odds and prices may be displayed in different formats depending on the market or game. The applicable format and any related conditions will be shown before confirmation where practicable. A price may change because of market activity, updated information, a correction or a technical adjustment. A bet placed at a displayed price is subject to acceptance by the betting system.

Where a clear error, obvious pricing mistake or materially incorrect information is displayed, the bet may be reviewed and corrected or voided in accordance with the site terms and applicable requirements. This may include an incorrect outcome, an incorrect event status, a missing condition or a technical display error. The original stake will be handled according to the relevant rules.

Bet limits and restrictions

Limits may apply to individual bets, markets, games, accounts or payment methods. A bet may be rejected, reduced or accepted for a lower amount where a limit applies. Any available limit shown on the site may change and should not be treated as a guarantee that a particular bet will be accepted.

Squeenaud Casino may refuse or restrict a bet where this is permitted by the applicable terms. Reasons may include account verification, responsible gambling controls, suspected misuse, security concerns, market integrity, technical problems or legal requirements. The site will not be required to accept a bet simply because a similar bet was accepted previously.

3. Results, settlement and cancelled events

Bets are settled using the official result or settlement information for the relevant event, market or game. The applicable event rules may identify the source used to determine the result and the point at which a result becomes final. Results may be amended if an official body corrects an error or if a bet was settled using incorrect information.

Events and market outcomes

The specific rules for an event or market take priority over these general rules where they address a particular situation. For example, an individual market may have conditions covering postponed events, abandoned matches, participant changes, extra time, penalties, dead heats, nominations or other event circumstances. You should review those conditions before placing the bet.

• If an event is cancelled, abandoned or postponed, the relevant event rules will determine whether bets stand, are carried forward or are void.
• If an event does not take place within the period or conditions stated in its rules, bets may be treated as void unless a specific exception applies.
• If a participant, team or selection changes, settlement will depend on the market rules and the significance of that change.
• Where a market cannot be settled fairly from the available official information, it may be suspended, reviewed or voided.
• A bet that has already been settled may be adjusted where the original settlement was clearly incorrect or an official result is subsequently corrected.

Game and casino outcomes

For casino and other game products, outcomes are determined by the game’s rules and the approved technical system used to operate that product. The result shown in the account or game record is the basis for settlement, subject to review of a genuine technical or recording issue. Game rules may specify the value of symbols, cards, combinations, rounds, features, jackpots or other outcomes.

A game round is generally treated as completed when the system has received the instruction, generated or recorded the result and updated the relevant account or game record. If a connection is interrupted, you should check your balance, transaction history and game history before attempting to play the same round again.

Voided bets and refunds

When a bet is voided, the usual outcome is that the stake is returned without a win or loss being applied. The treatment of related bets, combination bets or linked selections may depend on the relevant product rules. A refund does not necessarily mean that a market or event was settled in your favour; it may mean that the bet was not valid for settlement.

4. Technical issues, security and responsible betting

Technical interruptions

Online services can be affected by internet connections, device settings, maintenance, software faults, communication delays or other technical conditions. Squeenaud Casino does not treat an unsuccessful submission as an accepted bet unless the system has recorded it as such. If the service becomes unavailable, do not repeatedly submit the same bet without checking your account history.

If a technical issue affects the recording, display or settlement of a bet, the matter may be investigated using system records and other reliable information. A transaction or result may be corrected, cancelled or voided where necessary to address a genuine error, prevent duplication or maintain the integrity of the service. System records may be used to establish the timing and status of a bet.

Prohibited conduct and account security

• You must not use the service for fraud, money laundering, unlawful activity or any other prohibited purpose.
• You must not interfere with the website, betting systems, game software or security controls.
• You must not use automated tools, software, bots or methods intended to manipulate outcomes, prices, transactions or account activity.
• You must not exploit a known error, vulnerability or malfunction. If you notice a problem, stop using the affected service and report it through the available support channel.
• You must not create or operate multiple accounts where this is prohibited by the site terms.
• You must notify Squeenaud Casino through the available support process if you believe your account has been accessed without permission.

Responsible betting

Betting should be treated as entertainment, not as a way to make income or recover losses. Only wager money you can afford to lose. Set a personal budget and time limit before you start, take regular breaks and avoid betting when you are upset, under the influence of alcohol or making decisions under pressure.

Squeenaud Casino may provide tools and support options such as deposit controls, activity information, time reminders, self-exclusion or account restrictions, depending on the service available to you. These tools are intended to help you manage your play, but no tool can replace personal judgement. If betting is affecting your finances, relationships, work, study or wellbeing, stop playing and seek support from an appropriate gambling help service.

Questions and disputes

If you believe a bet has been recorded, displayed or settled incorrectly, review the bet confirmation and account history first. Raise the issue through the support channel provided on the website and include the relevant account or transaction information, without sharing your password or other sensitive security details. Reviews are conducted using the applicable rules and available system records.

These Betting Rules are intended as general information. If there is an inconsistency between this page and a specific game rule, market rule, promotion condition or the general Terms and Conditions, the more specific applicable term will generally apply. Nothing on this page limits any rights or protections that cannot lawfully be excluded under Australian law.