Privacy Policy

About this Privacy Policy

Squeenaud Casino respects the privacy of players in Australia and aims to handle personal information in a clear, responsible and secure way. This policy describes the types of information that may be handled, the reasons for using it, how it may be shared, and the choices available to players.

This policy applies to information collected through the casino website, player accounts, customer support interactions, payment activity, verification processes and other services connected with the site. Some parts of the website may link to third-party services. Those services may have their own privacy notices and practices, so players should review them where relevant.

The information collected will depend on how a player uses the website and which services are requested. Players should provide information that is accurate and up to date. If required information is not provided, it may not be possible to open or operate an account, complete verification, process a transaction or respond fully to a request.

This policy may be updated when services, technology or privacy requirements change. The current version will apply from the date it is made available on the website. Players are encouraged to check this page from time to time for any updates.

Information we may handle and why

A casino website typically handles several categories of information. The type and amount of information depend on the account activity, payment method, support request and legal or security checks involved.

Account and identity information

• Name, date of birth, residential details, country, contact details and login information provided when creating or managing an account.
• Information about account preferences, responsible gambling settings, communications and interactions with the website.
• Identity and verification documents or related information where checks are needed before an account or transaction can be approved.

Payment and transaction information

• Deposit and withdrawal details, transaction dates, amounts, payment method information and transaction references.
• Records relating to account balances, gambling activity, bonuses or other account movements where relevant to operating the service.
• Information needed to investigate a failed, disputed, reversed or potentially unauthorised transaction.

Technical, device and usage information

• Internet Protocol address, browser type, operating system, device identifiers, language settings and general location information derived from technical data.
• Pages visited, links selected, session dates and times, login events, error information and other activity connected with use of the website.
• Cookie identifiers and similar technologies used to remember preferences, support security and understand how the website is used.

Support and communication information

If a player contacts support, the site may keep the contents of the request, account information used to identify the player, attachments, verification details and records of the response. These records help investigate issues, provide consistent support, confirm instructions and improve the service.

Main purposes for using information

• Creating, maintaining and securing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age, security, anti-fraud and responsible gambling checks.
• Providing customer support and responding to questions, complaints and requests.
• Keeping accurate records and meeting applicable legal, regulatory, tax, accounting and compliance obligations.
• Detecting suspicious, prohibited or unauthorised activity and protecting the website, players and payment systems.
• Understanding website performance, fixing technical problems and improving features, content and user experience.
• Sending service messages and, where permitted and appropriate, marketing communications based on a player’s choices.

Information may be used where it is needed to provide a requested service, to protect the security and integrity of the website, to meet an applicable obligation, or where a player has given consent. In some situations, information may be used for more than one of these purposes.

Cookies, sharing, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on a device when a website is visited. Squeenaud Casino may use cookies to keep players signed in, remember choices, support account and website security, measure performance and understand general usage patterns. Some cookies may be provided by service partners used for website operation, analytics or other functions.

Players can manage, restrict or delete cookies through their browser settings. The available controls vary between browsers and devices. Blocking certain cookies may affect sign-in, account functions, preferences or other parts of the website.

When information may be shared

Information may be shared only where there is a reasonable operational, security, service or legal reason to do so. This may include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support systems, professional advisers and other suppliers that help operate the website. These parties should receive only information relevant to their role and may be required to protect it.

Information may also be disclosed where necessary to investigate suspected fraud, protect players or the website, enforce account terms, resolve a dispute, respond to a valid legal request or meet an applicable obligation. If service providers process information outside Australia, appropriate arrangements may be used where required.

Security and retention

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, monitoring, secure systems and staff or supplier procedures. No online transmission or storage method can be guaranteed to be completely secure, so players should use strong account credentials and keep login details confidential.

Information is generally kept only for as long as it is needed for the purposes described in this policy, to resolve disputes, protect the website, maintain business records or meet applicable obligations. Some account, transaction, verification and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and data rights

Players may have rights to ask what personal information is held about them, request a copy of that information, ask for inaccurate or incomplete information to be corrected, and request deletion of information where it is no longer needed or where deletion is otherwise available. These rights may be subject to identity checks, legal requirements, security needs and records that must be retained.

Players can also withdraw consent to marketing communications at any time. A player may use an unsubscribe option included in a marketing message, change available communication preferences in the account, or contact privacy support. Withdrawing marketing consent does not necessarily stop essential service, security, account or transaction messages.

How to make a privacy request

To request access to personal information, correction of data, deletion of data, or withdrawal of consent to marketing, email support@squeenaudcasino.click. Please describe the request clearly and provide enough information to help locate the relevant account or records. For security, additional information may be requested to verify identity before a request is completed.

A request will be reviewed and handled within a reasonable period, subject to the information available and any applicable requirements. If some information cannot be provided, corrected or deleted, an explanation may be given where appropriate. Closing an account does not automatically remove every record, because certain information may need to be retained for legal, security, dispute-resolution or record-keeping purposes.

Privacy questions, concerns about the handling of personal information and requests about this policy can be sent to support@squeenaudcasino.click. Players should avoid sending unnecessary sensitive information in an initial message and should follow any verification instructions provided in response.