Squeenaud Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Squeenaud Casino. They apply to the website, mobile services, games, account features, promotions and any other services made available through the platform. Additional terms may apply to particular games, promotions or payment methods. Where additional terms are provided, they should be read together with these Terms & Conditions.

You must be legally permitted to use online gambling services in the place where you are located. Australian gambling laws can differ between states and territories, and it is your responsibility to understand and comply with the laws that apply to you. You must not access or use the services if doing so would breach any law, regulation, court order or other legal restriction.

You must be at least 18 years of age to use the services. Squeenaud Casino does not permit people under the legal gambling age to open an account, deposit funds or participate in games. You must provide accurate information about your age and identity when requested. If information supplied during registration is inaccurate, incomplete or misleading, access to the account may be restricted or ended.

You are responsible for keeping your login details secure and for all activity carried out through your account. Do not share your password, payment details or verification information with another person. Notify the operator promptly if you believe that your account has been accessed without permission, your details have been lost, or your account security may have been compromised.

Account checks and verification

The operator may request information or documents to verify your identity, age, location, payment method or source of funds. Verification checks may be required before an account can be fully used, before certain transactions are processed, or when required by applicable law and internal risk procedures. You agree to provide information that is current, genuine and suitable for verification.

An account may be suspended or closed where verification cannot be completed, information appears false, account activity raises security concerns, or the operator is required to act under applicable legal or regulatory obligations. Any balance review will be handled in accordance with applicable law and the circumstances of the account.

2. Accounts, deposits and wagering

You should only create and use an account for yourself. Unless the operator has expressly allowed otherwise, you must not create multiple accounts, operate an account on behalf of another person, or allow another person to use your account. Any attempt to avoid an account restriction, self-exclusion measure or other control may result in further action.

Funds added to an account must come from a payment method that you are authorised to use. You must not use a payment method belonging to another person without permission or use the services for unlawful financial activity. The operator may decline, delay or reverse a transaction where a payment cannot be properly authorised, verified or processed.

Before making a deposit, check the amount carefully and make sure you can afford to lose the funds. Deposits should be made only for the purpose of using the available services. You should not treat your account as a bank account, savings facility or source of borrowed funds. Transaction processing may involve third-party payment providers, and their own terms may also apply.

A wager is generally accepted only when it is confirmed by the platform. A transaction that has not been accepted, or that is rejected because of a technical, payment or account issue, should not be treated as a completed wager. You are responsible for checking your account history and reporting any apparent error as soon as possible.

Game outcomes are determined by the applicable game rules and the relevant technical systems. Results are not guaranteed, and past results do not predict future outcomes. You accept that gambling involves risk and that losses may occur. You must not place wagers using money needed for rent, bills, food, essential services or other financial commitments.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, anti-fraud procedures and any rules displayed for the selected payment method. The available withdrawal options, processing requirements and any applicable charges will be shown through the platform where relevant. You should ensure that your account information and payment details are correct before requesting a withdrawal.

The operator may correct an obvious administrative, technical or accounting error. If an account is credited with funds or winnings in error, those funds may be removed or the relevant transaction may be adjusted. Where a game or transaction is affected by a clear technical fault, the operator may review the activity and take reasonable corrective action in accordance with applicable requirements.

3. Promotions, prohibited conduct and responsible gambling

Promotions, offers, competitions and bonuses may be subject to separate terms. Those terms may set out eligibility rules, qualifying activity, expiry conditions, wagering requirements, maximum values, game restrictions or other conditions. You should read the applicable offer terms before participating. If there is a conflict between a promotion's specific terms and these general terms, the specific terms will usually apply to that promotion to the extent of the conflict.

An offer may not be available to every account or location. The operator may withdraw or amend an offer where permitted, including where an offer has been displayed incorrectly, misused or affected by a technical problem. You must not use multiple accounts, automated activity, coordinated play or any other method intended to obtain an unfair promotional advantage.

Prohibited activity

• Using the website for unlawful, fraudulent or deceptive activity.
• Providing false, outdated or misleading information.
• Interfering with the operation, security or integrity of the website or games.
• Using bots, scripts, automated tools or software intended to gain an unfair advantage.
• Attempting to manipulate a game, transaction, promotion, result or account control.
• Introducing malicious code or trying to obtain unauthorised access to systems or accounts.
• Using another person's account or payment method without proper authorisation.
• Circumventing identity checks, location controls, deposit limits, account restrictions or self-exclusion measures.

If prohibited conduct is suspected, the operator may investigate, suspend an account, cancel affected activity, withhold or review funds where permitted, and report matters to relevant parties when legally required. Any action will depend on the circumstances and applicable law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never chase losses. Consider setting personal time and spending limits, taking regular breaks, and avoiding gambling when upset, tired, affected by alcohol or under financial pressure.

If gambling is becoming difficult to control, stop playing and use the responsible gambling tools available through the platform where offered. You may also seek independent support from an appropriately qualified service in Australia. Requests for account closure, self-exclusion or other safer gambling controls should be made through the relevant account process. These controls are intended to support your decision, but you remain responsible for not creating or using another account to avoid them.

4. Website use, privacy and changes

The website and its content are provided for personal use. You may view and use the services only in accordance with these Terms & Conditions and applicable law. You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without appropriate permission. Squeenaud Casino and its service providers may own or licence the software, text, graphics, trademarks and other material displayed on the platform.

The operator aims to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Maintenance, updates, communications failures, third-party services, technical faults and events outside reasonable control may affect availability. You should not rely on the website as a substitute for keeping your own transaction and account records.

Personal information is handled in accordance with the applicable privacy information for the platform. Information may be collected and used for account administration, identity verification, payments, security, customer support, responsible gambling measures, legal compliance and service improvement. By using the services, you acknowledge that relevant information may be shared with service providers or authorities where reasonably necessary or legally required.

To the extent permitted by law, the operator is not responsible for losses caused by your failure to protect account details, misuse of the services, unauthorised access resulting from your actions, or events outside reasonable control. Nothing in these terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

Changes and ending an account

These Terms & Conditions may be updated from time to time to reflect changes to the services, technology, legal requirements or operating procedures. The latest version will apply when published on the website, unless a different commencement date is stated. You should review the terms regularly. Continuing to use the services after an update indicates acceptance of the revised terms.

You may stop using the services and request account closure through the available account process. The operator may restrict, suspend or close an account where there is a breach of these terms, a security or compliance concern, prolonged inactivity, responsible gambling concern, legal requirement or other legitimate operational reason. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, disputes, verification or unlawful conduct.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These terms are intended to be read consistently with the laws and consumer protections that apply to you. If you have a question about an account, transaction or term, use the support channel made available on the Squeenaud Casino website and provide enough information for the matter to be reviewed.