Responsible Gaming

Gamble for entertainment

Online casino games are games of chance. Outcomes are determined by the rules and operation of each game, and there is no guaranteed strategy for winning. A previous result does not make a particular result more or less likely, and a loss cannot be recovered by continuing to play. Treat every wager as entertainment spending rather than an investment or source of income.

Before opening a game, consider whether gambling fits comfortably within your personal budget and circumstances. Never use money needed for rent, mortgage payments, bills, food, education, transport or other essential expenses. You should also avoid gambling with borrowed money, credit intended for another purpose or funds that belong to someone else.

Basic safer gambling principles

• Only gamble if you meet the applicable legal age requirement and are permitted to use online gambling services in your location.
• Decide how much money and time you can spend before you start playing.
• Keep gambling separate from household spending and other financial commitments.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Avoid gambling when you are angry, distressed, tired, intoxicated or under the influence of medication or other substances.
• Do not treat gambling as a solution to debt, unemployment, stress or financial pressure.
• Take regular breaks and stop when your planned session or budget has ended.
• Remember that no system, pattern or betting method can guarantee a win.

A responsible approach also includes being honest with yourself and the people close to you. If gambling is becoming difficult to discuss, manage or stop, consider taking action early. Asking for support is a practical step and does not require you to wait until gambling has caused serious harm.

Set limits and manage your play

Planning your play in advance can help you stay within boundaries that suit your circumstances. Use the safer gambling features made available through your account where appropriate, and review the relevant terms before confirming a restriction. Features may include deposit controls, loss or spending limits, session reminders, time limits, reality checks, cooling-off periods or account closure options. The exact tools and how they operate may vary.

Create a personal gambling plan

1. Choose an amount you can afford to lose without affecting your essential expenses, savings goals or responsibilities.
2. Set a time limit for each session and decide when you will stop, whether you are winning or losing.
3. Select suitable account controls before gambling, rather than waiting until you feel pressure to continue.
4. Keep a simple record of deposits, withdrawals, time spent and the overall cost of gambling.
5. Review your plan regularly and reduce your activity if your financial or personal circumstances change.

A limit is most useful when it is realistic, clear and applied before a session begins. Do not raise a limit simply because you have lost money or want to continue a winning run. Winning can also lead to longer sessions and larger wagers, so a positive result is not a reason to abandon your plan.

If you find it difficult to stay within a limit, stop gambling and use a longer break or self-exclusion option instead. You can also ask a trusted person to help you review your plan and recognise changes in your behaviour. Account tools are designed to support your decisions, but they cannot replace personal judgement or professional assistance.

Taking a break or closing an account

You can choose to take a temporary break from gambling when you need time away. A cooling-off period may be useful after a stressful event, an unexpected loss or a period of playing more than planned. If you want to stop for longer, consider self-exclusion or account closure through the available account or support process. Read the conditions carefully so you understand when the restriction starts, how long it lasts and whether it can be changed.

A self-exclusion request should be treated as a firm decision to stop gambling. Do not create another account, use another person’s account or ask someone else to place bets on your behalf. If you are struggling to maintain a break, seek help from a qualified gambling support service or health professional.

Recognise when gambling may be causing harm

Gambling can become harmful when it affects your finances, relationships, work, study, health or emotional wellbeing. The change may happen gradually, and some people may not recognise the problem until they have experienced significant losses or conflict. Paying attention to repeated changes in your behaviour can help you act sooner.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Continuing to gamble after deciding to stop, take a break or reduce your activity.
• Increasing your stakes because previous wagers did not produce the result you wanted.
• Trying to win back losses by gambling again, often called chasing losses.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, selling possessions or delaying important payments to continue gambling.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Using gambling to cope with sadness, anxiety, boredom, loneliness or other difficult feelings.
• Feeling guilt, shame, stress or loss of control after gambling.

One warning sign does not provide a diagnosis, but several signs together may indicate that gambling is no longer staying within safe boundaries. Do not rely on a big win to solve the problem. Stop playing, use account restrictions and speak with someone you trust or an appropriate support service.

If gambling has contributed to debt or financial stress, consider contacting a free financial counselling service in Australia. A financial counsellor can help you understand your options and plan practical next steps. If gambling is affecting your mental health, a doctor, psychologist, counsellor or other qualified health professional may be able to provide suitable support.

If you feel at immediate risk of harming yourself or another person, contact emergency services or an urgent crisis service in your area. Your safety is more important than any gambling account, wager or financial loss.

Support, family and our approach

Support is available if you are concerned about your gambling or someone else’s gambling. In Australia, gambling support services can provide information, counselling and practical guidance. You may also speak with a trusted family member, friend, doctor, psychologist, counsellor or financial counsellor. You do not need to manage the situation alone, and you can seek advice even if you are unsure whether your gambling is a serious problem.

If you are supporting someone else

Gambling harm can affect partners, relatives, friends and other people in a player’s life. Choose a calm time to raise your concerns and focus on specific behaviour rather than blame. Explain how the behaviour is affecting you, encourage the person to use available limits or self-exclusion tools, and suggest professional support. Protect your own finances by keeping important accounts, cards and documents secure, and avoid taking on gambling debt without independent advice.

Squeenaud Casino encourages players to use safer gambling controls and to contact the available support channels when they need assistance with account restrictions, breaks or self-exclusion. Support staff can explain the processes that apply to the account, but they cannot guarantee gambling results or remove the personal risks associated with gambling. Requests to restrict or close an account should be made clearly and as soon as you decide to stop.

Our safer gambling expectations

• Players should use only their own account and provide accurate information when required.
• Players should not allow another person to access or use their account.
• Players should make decisions about deposits and play without pressure from other people.
• Players should review the rules and account information before using a game or feature.
• Players who feel unable to control their gambling should stop and seek support.

Responsible gambling is a shared process. Squeenaud Casino provides information and available account tools, while each player is responsible for deciding whether, when and how much to gamble. If gambling is no longer enjoyable or is affecting your life, the safest choice is to stop, apply a restriction and seek help.